Lay the groundwork today for tomorrow’s thriving practice.
In this session, you will learn how to:
- Avoid the most common mistakes new practice owners make in their first 12–24 months
- Build a strong operational foundation using the PracticeFlow framework
- Set up simple systems that reduce overwhelm and admin bottlenecks
- Understand what must be systemised early to support future growth
- Create clarity around roles, workflows, and client journeys
- Establish processes that support neurodiversity-affirming and client-centred care
- Learn when and how virtual support can strengthen a practice foundation
By the end of the session, you should feel confident that building a practice is not about doing more, it’s about building better foundations using the right structure.
About our presenter: Paula Burgess
Paula Burgess is the founder and CEO of Beyond the Maze, a Brisbane-based Virtual Assistant and Business Management agency that has supported allied health practices across Australia for over 13 years. With a strong specialisation in neurodivergent business owners, Paula and her team help psychologists and allied health professionals streamline their operations so they can focus on providing exceptional client care while running efficient, profitable clinics.
Paula’s approach blends practical business strategy with a deep understanding of the realities of private practice, from managing capacity and compliance to balancing growth with wellbeing. As the creator of PracticeFlow, a structured framework designed to help allied health clinics systemise, scale, and sustain growth, Paula has become a trusted voice for practice owners who want to work smarter, not harder.
Known for her down-to-earth style (and her love of motorsport metaphors), Paula brings energy, humour, and actionable advice to every presentation, helping business owners move from overwhelm to efficiency, one system at a time.
Webinar timing: 7:00 – 8:00 pm AEDT
Access to the recording of this webinar: A recording of this webinar will be available through the CPD Webinar Library, but for the best experience and the opportunity to ask your questions, join us live. Everyone who registers will be advised via email as soon as the recording is available. Members have unlimited access to the recording, and non-members will have access for 6 months.